Here you will find the answers to most of your questions about that protein products. If you can't find what you are looking for here then you can email us at hello@thatprotein.co.uk and include your contact number if you would like a call-back. We will call you back within 24 hours (so it costs you nothing) with the best response. 

What is that protein?

that protein is a range of dairy free plant based vegan protein. It is 100% natural using only organic plant protein health food blends. 

What is different about that protein mixes?

Our use of innovative ingredients and the 2 in 1 offer of both plant protein and health foods e.g. I Heart Pumpkin and Chia Seed Super Protein is the first in the UK to use pumpkin seed protein and chia. Pumpkin seed protein powder is the rarest plant protein in the world.

Don’t we get enough protein from our diets?

All proteins are not equal. Some come from animal sources and may have the attendant saturated fat and with dairy protein many people are lactose intolerant. For some groups like vegans, vegetarians and over 50s it can be more challenging to get 0.8g protein per kg body weight every day. Even for those who find it easy to get their daily protein allowance, the mixes offer a wonderfully healthy and tasty way of doing so.

Who should use that protein?

The range is a 100% natural, dairy free, innovative plant protein meets superfood. They deliver scientifically proven health benefits. that protein is plant protein for vegans, vegetarians and anyone who cares about their nutrition.

How should I store that protein?

Always store that protein in a cool dry place and use within four weeks of opening the pack.

Allergen information.

Our cacao products contain caffeine. The pumpkin seed protein, hemp and rice powder does not contain nuts but is manufactured in a factory that may handle nuts. The Nutty Nutty Peanut Butter contains peanut flour.

Are the products suitable for children?
We do not recommend the products for children 
Are the products suitable for animals?
No they are not suitable for animals to consume
Please make sure if you are booking a delivery that any dogs are kept away from the Products. Cacao can be fatal if eaten by dogs. None of the products are suitable for animals 

What payment methods can I use?

You can pay by credit/debit card or PayPal. Mobile device users can also use Apple Pay or Google Pay. All transactions are secure and encrypted.

How does the 'Remember me' option work?

At checkout, mobile users will be given the option to tick a 'Remember Me' box. Remember Me lets customers save their credit card and their shipping and billing information so they can check out faster the next time they visit the store. The next time you make a purchase and enter your email address, you will receive a unique 6-digit code in a text message. Simply enter the code on the checkout page and your payment card and shipping and information will be automatically filled out.

Can I use more than one discount code at a time?

You may only use one discount code at a time, the discount code box will only accept one code at anytime and apply the relevant discount.

What is your returns policy?

We will examine any returned Goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day, we confirmed to you via email that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the Goods.
We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the Goods in the event that the Goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the Goods have not been returned with its original packaging. This does not affect your statutory rights.

If you have not enjoyed the taste of that protein have a look at our recipes pages for some advice on how to use for best results and to ensure you are using the products as they are designed to be used, or email us at hello@thatprotein.com, where we will be happy to help with suggestions.
If you would like to exchange your purchase for a different flavour, we, unfortunately, cannot exchange open pouches. However, to exchange any unopened pouches, simply email us and tell us what the issue is and we will confirm the process via email for you to follow in making an exchange.
Do not send the product back until you have the email confirmation to do so.

To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. Pouches must be unopened to qualify for a refund or exchange. Opened pouches, unfortunately, cannot be returned. You will then return the products to the address on the back of the pack and once we recieve the product we will start the process. We will inform you of your refund or exchange via email. Cost of returning the product to us for refund or exchange will  be the responsibility of the purchaser. Please ensure you have proof of postage as we will be unable to exchange or refund if the product is lost in transit without proof of postage.

Promotional multipacks are sold as one unit and must be returned as bought  for a refund unless deemed faulty.


I have another question that is not listed here.

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