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Returns Policy


You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item. All items must be returned unused in good condition and in the original packaging.  If you have changed your mind and refuse your delivery, any refund will be made excluding the cost of the delivery and the return. Promotional multipacks are sold as one unit and must be returned as bought for a refund unless deemed faulty.

WRONG ITEM RECEIVED/FAULTY ITEM/NO DELIVERY 

Please email us at hello@thatprotein.com within 21 days of your order date If you believe the products are faulty please include details of why you believe it is faulty. Our Returns Policy for faulty items upholds your statutory rights.

How can I return the package?

Contact us via email hello@thatprotein.com with your order number, the details of the item you are returning and the reason for return to the address on the back of your pack

Please package the item securely with your order number, name and address

Please obtain a free proof of postage from the Post Office. We may not be able to process your refund or replacement if your item is lost in transit unless you have a proof of postage

Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. 

All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item (excluding the cost of delivery).

Returns are processed as soon as possible but at the latest within 30 days of receipt.

We will refund the original credit/debit card used to purchase the item.

We will refund the cost or postage only if postage was originally paid AND we sent the wrong item/faulty item.

We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Our returns policy is valid for 28 days from receipt of goods.